Return Policy

If you changed your mind that's ok. We will accept returns up to 30 days after the reception of your rug. Just follow the procedures below.

If you bought an indoor wug Jackie and the Fish rug, please contact us as the rug need to be shipped back to Belgium so we can provide you with all the details. Once the rug is received by the factory, we can process your refund. We reserve the right to keep some of your money if the rug is not in a sellable conditions and has been used.

If you bought an outdoor wug Letsgetlost you can ship it back to our address in Auckland. Please contact us for the details.